FAQ's
Welcome to Wajid Rafique’s Help Center. Find quick answers to common questions about shopping, orders, exchanges, and policies. For further assistance, contact us at wajidrafiqueofficial@gmail.com or 03158690123.
MY ACCOUNT
Do I need an account to shop?
No, you can shop without an account. However, creating one allows faster checkout and easy access to your order history.
How do I create an account?
Click on “Sign In” followed by “Create an Account” and fill in your details.
I forgot my password. How do I reset it?
Click “Forgot Password” on the login page, enter your registered email, and follow the link sent to reset your password.
How can I update my account or shipping details?
Log in and go to “My Account” to edit your personal, billing, or shipping information.
ORDERS & PAYMENTS
How do I place an order?
Simply select your desired items, add them to your cart, and proceed to checkout. Enter your billing and shipping information to complete your order.
How will I know my order was received?
You’ll receive an email confirmation once your order is placed. Local customers may also get a confirmation call.
Can I cancel or modify my order?
Unfortunately, once an order is processed, it cannot be canceled or modified. Please check your details carefully before confirming.
Can I add items to an existing order?
No, items cannot be added or combined once your order has been processed.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
RETURNS & EXCHANGES
Do you offer exchanges or refunds?
Exchanges are offered only for faulty or incorrect items reported within 48 hours of receiving the order. We do not offer refunds for Luxury, Formal, or Couture collections.
How do I report a faulty or incorrect item?
Email us at wajidrafiqueofficial@gmail.com or WhatsApp 03158690123 with your order number and images of the issue.
Can international orders be exchanged or returned?
Currently, international orders cannot be returned or exchanged.
SHIPPING & DELIVERY
Do you offer international shipping?
Yes, we ship internationally. However, customs duties or taxes may apply depending on the destination country.
How long does delivery take?
Delivery time varies by location and product availability. You’ll receive a tracking link once your order is dispatched.
What happens if my address is incorrect?
If your delivery address is incorrect or incomplete, your order may be returned. Please double-check your address before confirming your purchase.
ONLINE SECURITY
Is my personal information secure?
Absolutely. Your information is kept private and confidential, accessible only to authorized personnel.
Why might I receive a verification email?
To prevent fraud, we may ask for additional verification before processing certain orders.
What should I do if I receive a suspicious email or call?
Wajid Rafique will never ask for your full card details or password via email or phone. Contact us directly at wajidrafiqueofficial@gmail.com if you receive anything suspicious.
PROMOTIONS & PRICING
Do prices online match retail store prices?
Prices may vary depending on the region or currency. Any applicable taxes or duties are the customer’s responsibility.
Do you offer promotions or discounts?
Yes, we occasionally offer exclusive promotions and limited-time discounts. Stay updated through our newsletter and social media pages.
CONTACT & SUPPORT
For all queries related to orders, products, or custom designs:
Email: wajidrafiqueofficial@gmail.com
WhatsApp/Call: 03158690123
Instagram: instagram.com/wajidrafique_
Facebook: facebook.com/wajidrafiqueofficial
